Setup Guide
First login to your account
Click on integrations in the top navigation
Search for the review source you would like to connect to
Click connect
Follow the on-screen instructions to connect to the review source
Once connected we will start syncing reviews from the source this can take a few minutes depending on the number of reviews
Supported Review Sources
You can find a list of supported review sources here. We are constantly adding new review sources so if you don't see the one you are looking for please submit it to our road map.
How often do we sync reviews?
Each review source has it's own schedule for syncing reviews. Some review sources allow us to sync reviews in real-time while others only allow us to sync reviews once per day. You can find the sync schedule for each review source by clicking more info on the specific review source once connected.
We recommend that you use the sign-in option whenever it's available as this will allow us to sync reviews in near real-time.
What happens if my sync fails?
If your sync fails when you connect the review source we will automatically retry the sync based on intervals. If the sync continues to fail we will send you an email notification and mark the review source as failed. Please double check the URL you provided and try again. If you continue to have issues please contact us.
How to disconnect from a review source
If you would like to disconnect from a review source follow the below steps:
First login to your account
Click on integrations in the top navigation
Search for the review source you would like to disconnect from
Click disconnect
Confirm the disconnection
What are custom review sources?
Custom review sources allow you to import reviews from any source that is not currently supported. This could be a review site that we don't currently support or a custom source such as a CSV file.
How to import reviews from a custom source
To import reviews from a custom source follow the below steps:
First login to your account
Click on integrations in the top navigation
Click on custom sources in the left sidebar
Enter the name of the source (required)
Enter the domain of the source (required)
Optionally enter the URL we should use when a client attempts to leave a review
Upload a logo for the source (required)
Click create
Once created go to the reviews by clicking on the link in the top navigation
Click the add reviews button
Click import reviews from the dropdown
Select your CSV file
Click import
Now map the columns in your CSV file to the correct fields
Click import
Great! Your reviews will now be imported
